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Page Cannot Be Displayed Error

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If you are experiencing computer Problems such as slowness, strange icons appearing, tool bars appearing, home page changing, please use one of the following links to check for a virus or trojan.

Panda Virus Free Online Virus Scan
AVG Anti-virus Program (FREE)
- AVG is a great "FREE" program and I used to keep a link to the download but they keep changing it all the time and I can't keep this link up to date so Google "Download AVG Free" to get the download link. SORRY!

Warning:

Back up the registry before you make changes. Use Registry Editor at your own risk

First make sure you don't have spyware, viruses and you have your computer clean. Here is a small program called cleanup that is easy to use and will on the most part cleanup yourharddrive. This is one program I have never had remove a good file UNLESS you have files or programs stored or installed in a TEMP FOLDER. If so then this or almost any cleanup program will remove needed files. NEVER install programs in a temp folder or store files in a temp folder. Click HERE to download Cleanup.
Page Cannot Be Displayed IE 8 and IE 7
Cleanup IE Explorer 7
AOL Error: Page Cannot Be Displayed
Error Message Appears When You Try to Start Internet Explorer
Error Message When You Try to Browse the Web: The Page Cannot Be Displayed
You Cannot Disable an Automatic Configuration Script in Internet Explorer
Cannot Open a Web Page in Internet Explorer and "Page Cannot Be Displayed"
Page Cannot be Displayed" or "Time-out" Error Messages When Browsing the Internet
Error Messages When You Try to Log On to a Security-Enhanced Web Site if Registry Key Is Damaged or Invalid
Cannot Gain Access to Certain Security-Enhanced Web Sites
Unable to Connect to Secure Web Page Using Internet Explorer
Error Message: Error 501/505: Not Implemented or Not Supported
You Receive A "The Page Cannot Be Displayed" Error Message When You Access A Web Site That Is Hosted On A Windows XP SP2-Based Computer
An Error Occurred While Renewing Interface 'Internet': An Operation Was Attempted On Something That Is Not A Socket.
The Page Cannot Be Displayed
Initialization Function Inithelperdll In Ipmontr.Dll Failed To Start With Error Code 10107
An Error Occurred While Renewing Interface Local Area Connection: An Operation Was Attempted On Something That Is Not A Socket. Unable To Contact Driver Error Code 2. The Operation Failed Since No Adapter Is In The State Permissible For This Operation. The Attempted Operation Is Not Supported For The Type Of Object Referenced.
Error 720: No Ppp Control Protocols Configured
Error code 24

Cleanup IE Explorer 7

Clear History
- In Internet Explorer, click the Tools button
- Click Internet Options.
- Click the General tab.
- Under Browsing History
- Click Delete.
- In the Delete Browsing History dialog box
- Click Delete History.
No longer retain history
- Open Internet Explorer
- Click the Tools button
- Click Internet Options.
- In the Browsing History section
- Click Settings.
- In the Temporary Internet Files and History Settings dialog box adjust the Days to keep pages in history field to 0.
Removing Old Cookies
- Open Internet Explorer
- Click the Tools button
- Click Internet Options
- Click General tab
- Under Browsing History click Delete.
- In the Delete Browsing History dialog box
- Click Delete Cookies.
- Click OK to confirm deletion of all cookies in the Temporary Internet Files folder
Delete Browsing History
- Open Internet Explorer Tools menu
- Click Delete Browsing History
- In the Delete Browsing History dialog box
- Click Delete all.
- Click Yes to confirm.
- To delete any temporary data stored by add-ons, check the Also delete files and settings stored by add-ons box.

Error Message Appears When You Try to Start Internet Explorer

Error Message

When you start Internet Explorer (IE), you may receive the following error message:
If you try to gain access to a Web site by entering the IP address of the site in the address bar, you may receive the following error message:

Solution

To resolve this behavior, import a clean copy of the WinSock2 key into the registry:
- On a Windows 2000-based computer that is able to open IE with no error, save a clean copy of the WinSock2 key:
  - Click Run
  - Type in
  - Click OK
  - Locate the following key in the registry:
  - Insert a floppy disk into the floppy disk drive.
  - Select the key, and then on the Registry menu, click Save.
  - Save the clean copy of the key onto the floppy disk.
  - Quit Registry Editor
- On the Windows 2000-based computer that is experiencing the error, import the clean copy of the key into the registry:
  - Click on Start
  - Click Run
  - Type in
  - Click OK
  - Locate the following registry key:
  - To delete the existing WinSock2 key
  - Click the key
  - Then on the Edit menu, click Delete.
  - Insert the floppy disk into the floppy disk drive.
  - On the Registry menu, click Restore.
  - Specify that you want to restore the clean key that you saved on the floppy disk.
  - Quit Registry Editor.
- Restart your computer.

Error Message When You Try to Browse the Web: The Page Cannot Be Displayed

Error Message

When you attempt to browse the Web, you may receive the following error message:
- The page cannot be displayed.
- The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
You may also receive an error message similar to the following
- Internet Explorer cannot open the Internet site Web site. The application called an interface that was marshaled for a different thread.

Resolution

To resolve this issue, remove OfferCompanion.
- Click Start
- Point to Settings
- Click Control Panel.
- In Control Panel, double-click Add/Remove Programs.
- In the Add/Remove Programs Properties dialog box
- Click OfferCompanion
- Click Add/Remove.
- Restart the computer.

You Cannot Disable an Automatic Configuration Script in Internet Explorer

Error Message

When you try to browse the Internet with Internet Explorer, you may receive the following error message:
Also, if you clear the Use Automatic Configuration Script check box in the Automatic Configuration section of the Local Area Network (LAN) settings dialog box in Internet Explorer properties and then return to the dialog box, the change is not retained and the checkbox is again enabled.

Resolution

To resolve this issue:
Click Start
Click Control Panel and then start the Add or Remove Programs tool.
Remove any unnecessary Internet software.
Test Internet Explorer to determine whether the issue is resolved.
If the issue is not resolved, quit all instances of Internet Explorer.
Click Start
Click Run
Type in
Click OK
The following message indicates that the command was completed successfully:
You can then remove the automatic proxy settings in Internet Explorer and restore your ability to browse.

Cannot Open a Web Page in Internet Explorer and "Page Cannot Be Displayed"

Error Message

Error Massage

When you attempt to open a Web page by using Internet Explorer, you may receive the following message:

Resolution

To resolve this problem, delete the Index.dat file in Internet Explorer:
- Internet Explorer 6
  - In Internet Explorer, on the Tools menu, click Internet Options
  - On the General tab, under Temporary Internet files click Delete Files
  - On the Delete Files dialog box message that is displayed, click OK
  - Under History click Clear History
  - On the Delete all items in your History folder? dialog box, Click OK
  - Quit Internet Explorer.
  - Log on to the computer by using the account of a user who does not experience the problem.
  - Got to Start
  - Click on Programs
  - Click on MS-DOS
  - In the DOS window change the directory to the following path: drive:\Documents and Settings\username\Local Settings\Temporary Internet Files\Content.IE5
  - Type del index.dat and then press Enter
  - Exit the command prompt and then restart the computer. The Index.dat file is re-created the next time that you log on to the computer

Page Cannot be Displayed" or "Time-out" Error Messages When Browsing the Internet

Error Message

When you are connected to the Internet and you attempt to reach Web pages, you may experience the following behaviors:
- You may receive "Page Cannot be Displayed" or "Request Timed Out" error messages while browsing in either Internet Explorer or other Web browsers.
- When you try to reach a Web site, the status bar at the bottom of the Internet Explorer window moves to the right (as if the Web page is loading correctly), but then it resets itself and repeats.

Resolution

To resolve this issue, uninstall InternetBOOST '99 and contact Bonzi software support for assistance.
It seems Bonzi Web site is not longer up and I cannot find any links to a site they have at this time..

Error Messages When You Try to Log On to a Security-Enhanced Web Site if Registry Key Is Damaged or Invalid

Error Message

When you try to use Internet Explorer to log on to a security-enhanced Web site, you may receive one or both of the following error messages:
- Page cannot be displayed.
- Connection with the server was reset.

Solution

To resolve this problem, use Registry Editor to remove the following registry key:

Cannot Gain Access to Certain Security-Enhanced Web Sites

Error Message

When you try to gain access to a security-enhanced Web site, you may receive the following error message:
Solution
- Quit Internet Explorer (if it is running).
- Click Start
- Point to Settings
- Click Control Panel
- Double-click Internet Options
- Click the Advanced tab.
- Scroll down to the Security section.
- Clear the Use PCT 1.0 selection.
- Clear the Use TLS 1.0 selection.
- Click OK
- More Information
  - Some Web sites do not support the PCT 1.0 and TSL 1.0 protocols

Unable to Connect to Secure Web Page Using Internet Explorer

Error Message

When you connect to a secure Web page, you may receive the following error message:
- In Internet Explorer 4:
  An error occurred in the secure channel support.
- In Internet Explorer 5:
  The page cannot be displayed. Cannot find server or DNS Error.

Solution

To correct this behavior, use the appropriate method:
- Method 1
  - Click Start
  - Point to Settings
  - Click Control Panel
  - Double-click Internet
  - Click the Advanced tab.
  - Under Security, click one of the following check boxes to select it:

SSL 2.0

SSL 3.0

Click OK

Method 2
- If your system is configured to use a proxy, do the following steps:
- Note: The procedures that are described in this article may require information about your proxy server that can only be provided by your system administrator or Internet Service provider. Because of this, you may need to contact your system administrator or Internet Service provider before you proceed.
  - In Internet Explorer, click Internet Options on the Tools menu.
  - On the Connections tab
  - Click LAN Settings
  - Under Proxy Server
  - Click Advanced
  - Type the appropriate proxy server address and port in the Secure box
  - Click OK
  - Click OK
  - Click OK again.
- Note: A proxy server acts as a security barrier between your internal network and the Internet, keeping others on the Internet from being able to obtain access to information that is located on your internal network.

Error Message: Error 501/505: Not Implemented or Not Supported

Error Message

When you use Internet Explorer on your Windows XP-based computer to try to view a Web page, you may receive an error message that is similar to the following:

Solution

Open Internet Explorer
Click Internet Options on the Tools menu
In the Internet Options dialog box, click the Advanced tab
Click to clear the HTTP 1.1 check box
Click OK
Test to determine if the issue is resolved
If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step
Open Internet Explorer
Click Internet Options on the Tools menu
In the Internet Options dialog box, click the Advanced tab
Click to clear the Show friendly HTTP error messages check box
Try to view a Web page to reproduce the error message and to receive a new, more descriptive error message.
This new error message may be similar to the following:
Note the name of the program in this new error message
The program name that you noted above may be the cause of this issue
Either remove this program, or contact the manufacturer of the program to inquire about the availability of a fix for this issue

Internet Explorer Favorites is Missing

This is from McAfee Virus Support
- If you use McAfee Virus Scan Program
- Open VirusScan console
- Select "Pick a task"
- Select "Change my VirusScan settings"
- Select "Configure VShield background scanning"
- Select "Customize your VShield settings"
- Select the "Internet Filter" icon from the icons down the left hand side On the "Detection" tab, in the 'Applet filters' section, remove the tick next to "ActiveX Controls".

Can't Find Favorites in XP

Go to Start
Point to All Programs
Point to Accessories
Click Windows Explorer
When Window Explorer opens click on Tools
Click Folder Options
Click View
Select Show hidden files and folders.
Then go to C:\Documents and Settings\User Name\Favorites. Right click/unhide.

Certain Users Can't Find Favorites in XP

Go to Start
Click Run
Type in
Click Okay
The Registry Edit window open, scroll down to the following key.
Look in the right pane for the Favorites value.
Copy the path to the Favorites folder to a word document or write it down, you will need it later..
The value should be REG_SZ value type, not REG_EXPAND_SZ type.
If it's REG_EXPAND_SZ, right click Favorites and select Delete.
Right click in the right pane and select New, String value and name it Favorites.
Double click the new entry and enter the path to the Favorites folder (the path you saved above).

You Receive A "The Page Cannot Be Displayed" Error Message When You Access A Web Site That Is Hosted On A Windows XP SP2-Based Computer

Error

When you host a Web site on a computer that is running Microsoft Internet Information Services (IIS) version 5.1, and you apply Microsoft Windows XP Professional Service Pack 2 to the computer, you may receive the following error message when you access the site:

Cause

This problem occurs because installing Service Pack 2 for Windows XP Professional enables the Windows Firewall. By default, the Windows Firewall blocks most incoming traffic, including the HTTP protocol and the HTTPS protocol. The HTTP protocol and the HTTPS protocol are used to access a Web site.
Note:Windows Firewall replaces Internet Connection Firewall
- Internet Connection Firewall is included with Windows XP
To resolve this problem, use one of the following methods:
- Method 1: Configure Windows Firewall to enable HTTP traffic
  - To configure Windows Firewall to enable HTTP traffic, follow these steps
    - Click Start
    - Click Run
    - Type Firewall.cpl
    - Click OK
    - On the Exceptions tab, click Add Port
    - In the Name box, type HTTP
    - In the Port box, type 80
    - Note: This procedure enables HTTP traffic.
      - If you also require HTTPS traffic for Secure Sockets Layer (SSL) sites repeat these steps, but type HTTPS in the Name box, and then type443 in the Port box
- Method 2: Configure network settings
  - To configure network settings, follow these steps:
  - Click Start
  - Click Run
  - Type Firewall.cpl
  - Click OK
  - On the Advanced tab under Network Connection Settings, click your network connection
  - Click Settings
  - On the Services tab, click Web Server (HTTP)
  - Click OK
  - Note: If you must also enable HTTPS traffic for Secure Socket Layer (SSL) sites, click both Secure Web Server (HTTPS) and Web Server (HTTP)

AOL Error: Page Cannot Be Displayed

The AOL 9.0 software comes with a repair program that can repair some common errors.
The Auto Fix will do the following:
- Delete the temporary Internet files (i.e., clear your browser cache)
- Uninstall the AOL adapter
- Repair the AOL Web browser
- Reinstall Dial-up Networking
To run the Web browser Auto Fix
- Ensure that AOL is open and that you are NOT connected to the America Online service.
- On the AOL toolbar, click Help
- Click AOL Help
- Click the Index tab
  - This is the tab with a gold key
- In the box in the upper left, type FIX
- Click Enter on the keyboard
- Solving Common AOL Problems will appear
- On the right side, click the AOL Web browser
- Follow the on-screen instructions

How To Determine And Recover From Winsock2 Corruption

Error Messages
- When you try to release and renew the IP address using the Ipconfig program, you may receive the following error message:
- When you start Internet Explorer, you may receive the following error message:
- When you use your computer, you may receive the following error message:
- Additionally, you may have no IP address or no Automatic Private IP Addressing (APIPA) address, and you may be receiving IP packets but not sending them.
- When you use the ipconfig /renew command, you may receive the following error messages:
- In the Device Manager, when you click Show Hidden Devices, the TCP/IP Protocol Driver is listed as disabled under Non-Plug and Play drivers, and you receive
- When you create a dial-up connection, you may receive the following error message:
Solution
- How to determine whether the Winsock2 key is corrupted
  - To determine if the symptoms are caused by a problem with the Winsock2 key, use one of the following methods.
    - Method 1: Use the Netdiag tool
      - To use the Netdiag tool, you must install the Microsoft Windows XP Support Tools. To do so, follow these steps:
      - Note
        
        If you already have Support Tools installed, go to the second procedure in this section.
        
        If you do not have Support Tools installed and you do not have the Windows XP Setup CD, go to Method 2.
        
        Insert your Windows XP Setup CD
        
        Locate the Support\Tools folder
        
        Double-click the Setup.exe file
        
        Follow the steps on the screen until you reach the Select An Installation Type screen
        
        On the Select An Installation Type screen
        
        Click Complete
        
        Click Next
        
        When the installation is complete, follow these steps:
        
        Click Start
        
        Click Run
        
        Type the following in the Run box
        Command
        Click OK
        
        Type
        netdiag /test:winsock
        
        Press Enter
        
        The Netdiag tool will return the test results for several network components, including the Winsock.
        
        For more details about the test, use /v at the end of the netdiag command: netdiag /test:winsock /v
    - Method 2: Use the Msinfo32 program
      - Note Use this method only if you do not have a Windows XP Setup CD and you do not have Support Tools installed.
        
        Click Start
        
        Click Run
        
        Type in the Run box
        Msinfo32
        
        Click OK
        
        Expand Components
        
        Expand Network
        
        Click Protocol
        
        You will have ten sections under Protocol
        
        The section headings will include the following names if the Winsock2 key is undamaged:
        
        MSAFD Tcpip [TCP/IP]
        
        MSAFD Tcpip [UDP/IP]
        
        RSVP UDP Service Provider
        
        RSVP TCP Service Provider
        
        MSAFD NetBIOS [\Device\NetBT_Tcpip
        
        MSAFD NetBIOS [\Device\NetBT_Tcpip
        
        MSAFD NetBIOS [\Device\NetBT_Tcpip
        
        MSAFD NetBIOS [\Device\NetBT_Tcpip
        
        MSAFD NetBIOS [\Device\NetBT_Tcpip
        
        MSAFD NetBIOS [\Device\NetBT_Tcpip
        
        If the names are anything different from those in this list, the Winsock2 key is corrupted, or you have a third-party add-on, such as proxy software, installed.
        
        If you have a third-party add-on installed, the name of the add-on will replace the letters "MSAFD" in the list.
        
        If there are more than ten sections in the list, you have third-party additions installed.
        
        If there are fewer than ten sections, there is information missing.
        
        Note These entries represent an installation with only the TCP/IP protocol installed. You can have a working Winsock and see additional entries if another protocol is installed. For example, if you install NWLink IPX/SPX, you will see 7 additional sections, for a total of 17. Below is an example heading of one of the new sections:
        
        MSAFD nwlnkipx [IPX]
        
        Also, each of the new sections that are created by installing NWLink IPX/SPX start with "MSAFD." Therefore, there are still only two sections that do not start with those letters.
        
        If the Netdiag test fails, or if you determined that there is Winsock corruption by looking at Msinfo32, you must repair the Winsock2 key by using the steps in the next section.
- How to Recover from Winsock2 Corruption
  - To resolve this issue, delete the corrupted registry keys, and then reinstall the TCP/IP protocol.
    - Step 1: Delete the corrupted registry keys
      - Click Start
      - Click Run
      - In the Open box type
        regedit
      - Click OK
      - In Registry Editor, locate the following keys, right-click each key, and then click Delete:
        HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
        \Winsock
        HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
        \Winsock2
      - When you are prompted to confirm the deletion, click Yes
      - Note Restart the computer after you delete the Winsock keys. Doing so causes the Windows XP operating system to create new shell entries for those two keys. If you do not restart the computer after you delete the Winsock keys, the next step does not work correctly.
    - Step 2: Install TCP/IP
      - Right-click the network connection
      - Click Properties
      - Click Install
      - Click Protocol
      - Click Add
      - Click Have Disk
      - Type
        C:\Windows\inf
      - Click OK
      - On the list of available protocols, click Internet Protocol (TCP/IP)
      - Click OK
      - Restart the computer

Page Cannot Be Displayed IE 8 and IE 7

Check all the instructions in this sections. There are different solutions in different sections below. The first section are basic solutions and if these do not work then below that is an Advance Troubleshooting sections in case the basic problems do not apply..

Basic Steps

Method 1: See whether you can view another Web page
1. Start Internet Explorer.
2. In the Address bar at the top of the browser window, enter one of the following addresses:
  - http://www.microsoft.com
  - http://www.msn.com
  - http://support.microsoft.com
3. If you do not receive a similar error message after you enter one of these addresses in the Address bar, contact the owner of the Web site where you see the problem. The site may be temporarily offline or experiencing other issues.
4. If you receive the same error message, go to the next method.
Method 2: Run the Network Diagnostics tool in Internet Explorer
1. Start Internet Explorer, and then try to access the Web page that is displaying the error message.
2. On the page that displays an Internet Explorer error message, click the Diagnose Connection Problems link. The Network Diagnostics tool will run. When the tool has finished running, it will report one of the following results:
  - It was unable to find a problem.
  - It has detected a problem. Additionally, the tool will provide guidance about the next steps to take to troubleshoot the problem.
  Note: Internet Explorer 6 users click Detect Network Settings
3. Click IP Address, and note the IP Address. You may need it for future troubleshooting.
4. Follow the steps in the Network Diagnostics tool to fix any connection problems.
5. Start Internet Explorer.
6. If you receive the same error message, go to the next method.
Method 3: Reset the modem or the router
1. Disconnect the cable that connects the computer to the modem.
2. Turn off the modem and the router.
  Note: If the modem or the router does not have a power switch, disconnect the power to the modem or to the router.
3. Restart the computer.
4. After your computer has restarted, turn on the modem or the router, connect the cable from the computer to the modem or the router, and restart the computer.
5. Make sure that all network cables are securely connected.
6. Start Internet Explorer.
7. If you receive the same error message, go to the next method.
Method 4: Use the Delete Browsing History feature
- If resetting the modem or the router did not resolve the problem, deleting your browsing history might help. Follow these steps to remove your temporary Internet files, history, and form data:
  - Internet Explorer 7
    1. Start Internet Explorer.
    2. On the Tools menu, click Delete Browsing History.
    3. Select the check box next to Temporary Internet Files.
    4. Select the check box next to History.
    5. Select the check box next to Form data.
    6. Select the check box next to Cookies.
    7. At the bottom of window, click Delete.
    8. Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.
  - Internet Explorer 6
    1. Start Internet Explorer.
    2. On the Tools menu, click Internet Options.
    3. In the Temporary Internet Files section, click Delete files, and then click to select the Delete all offline content text box and click OK.
    4. In the History section, click Clear history, and then click Yes.
    5. Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.
    6. If you receive the same error message, go to the next method.
Method 5: Use the Internet Explorer (No Add-ons) mode
- Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).
  
  Note: Internet Explorer (No Add-ons) mode is only available for Internet Explorer 7 and Internet Explorer 8.
- If this resolves the issue, follow these steps to isolate the browser add-on that is causing the issue:
  1. Click Tools, and then click Internet Options.
  2. Click the Programs tab, and then click Manage add-ons.
  3. Click an add-on in the Name list, and then click Disable.
  4. Repeat step 3 until you identify the add-on that is causing the issue.
- If the methods in the "General troubleshooting" section did not resolve your issue, you can try to use the methods in the "Advanced troubleshooting" section. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to contact support, please visit the following Microsoft Web site:

Advanced troubleshooting

Method 1: Temporarily disable the Internet security suite or firewall Important
- These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take any appropriate additional steps to help protect the system. We recommend that you use this process only if you really require this process.
  1. Temporarily disable the Internet security suite or firewall. For instructions, see the product documentation, or contact the product manufacturer. See the "More information" section for contact information.
  2. Start Internet Explorer, and check whether you receive the same error message.
  3. Immediately re-enable the Internet security suite or firewall.
- If this method resolves the issue that you are experiencing, please contact the product manufacturer for help with resolving the issue. See the "More information" section for contact information.
- If you receive the same error message, go to the next method.
Method 2: Check whether Windows assigned you an automatic IP address
1. Check the IP address that you noted in step 3 of "Method 2: Run the Network Diagnostics tool in Internet Explorer" in the "General troubleshooting" section.
2. Select from the following scenarios:
  - If the IP address starts with 169.x.x.x: Windows has assigned you an automatic IP address (Automatic Private IP address) because your Internet server provider (ISP) did not provide an IP address. This configuration prevents you from accessing the Internet. In this case, there may be a hardware configuration issue. Contact the ISP for help. See the "More information" section for contact information
  - If the IP address does not start with 169.x.x.x: You may be experiencing a software conflict or a configuration issue. Go to Method 3.
- Note: If you're unable to determine the IP address from the steps listed above follow the steps listed below for your operating system:
  - Windows Vista and Windows Server 2008 users
    1. Click Start, and type cmd in the Start Search text area
    2. Right-click Cmd.exe and select Run as administrator.
    3. In the command prompt window type ipconfig and press the Enter key
    4. Look in the resulting information for the IPv4 Address and take note of the IP address listed.
    5. Close the command prompt window.
  - Windows XP and Windows Server 2003 users
    1. Click Start, click Run, type cmd and then click OK
    2. In the command prompt window type ipconfig and press the Enter key
    3. Look in the resulting information for the IPv4 Address and take note of the IP address listed.
    4. Close the command prompt window.
Method 3: Test Internet Explorer by using a safe mode startup option that enables networking
- Note: If you cannot connect to the Internet in safe mode, skip Method 3, and go to Method 4. You will be unable to connect to the Internet in safe mode if the following conditions are true:
- You have a Point-to-Point Protocol over Ethernet (PPPoE) connection that requires a user name and a password. This is true for most DSL and dial-up connections.
- You do not have a persistent connection to the Internet, such as a cable connection. To test Internet Explorer in safe mode, follow these steps, as appropriate for your situation.
  - Windows XP and Windows Server 2003 users
    1. Restart the computer. When the screen goes blank, press the F8 key repeatedly.
    2. Click Safe Mode with Networking, and then press ENTER.
    3. If you see a prompt to select a version of Windows, select the appropriate version, and then press ENTER.
    4. After the computer has restarted in safe mode, start Internet Explorer, and see whether you receive the same error message.
      - Note: The result in step 4 determines which method to perform after you restart the computer in step 5. See the "For all users" section at the end of Method 3 for more information.
    5. Restart the computer.
  - Windows Vista users
    1. Click Start, and then type msconfig in the Start Search box.
    2. In the Programs section, click Msconfig.exe.
    3. In the System Configuration dialog box, click the Boot tab.
    4. Click to select the Safe boot check box, click Network, and then click OK.
    5. In the System Configuration dialog box, click Restart.
    6. After the computer has restarted in safe mode, start Internet Explorer, and see whether you receive the same error message.
      - Note: The result in step 6 determines which method to perform after you restart the computer in normal mode in step 7. See the "For all users" section at the end of Method 3 for more information.
    7. Restart the computer in normal mode. To do this, follow these steps:
      1. Click Start, and then type msconfig in the Start Search box.
      2. In the Programs section, click Msconfig.exe.
      3. In the System Configuration dialog box, click the Boot tab.
      4. Click to clear the Safe boot check box, and then click OK.
      5. In the System Configuration dialog box, click Restart.
  - For all users
    1. Able to connect successfully
      - If you were able to connect to the Internet successfully when the computer was in safe mode, a third-party service or program may be conflicting with Internet Explorer. Go to Method 4.
    2. Unable to connect successfully
      - If you were unable to connect to the Internet successfully when the computer was in safe mode, there may be a problem with the network adapter. Skip Method 4 and Method 5, and go to Method 6.
Method 4: Check whether a third-party service is conflicting with Internet Explorer
- To check whether a third-party service is conflicting with Internet Explorer, follow these steps:
  1. Click Start, click Run, typemsconfig, and then click OK.
  2. Click the Services tab, disable all non-Microsoft services, and then click OK.
  3. Restart the computer, and test Internet Explorer.
- Depending on the result that you receive in step 3, go to the "The connection works" section or to the "The connection still does not work" section.
- The connection works
- The connection still does not work
  - If the connection still does not work, re-enable all services, and then go to Method 5. To re-enable all services, follow these steps:
    1. Click Start, click Run, type msconfig, and then click OK. Click the Services tab, enable all the services, and then click OK.
Method 5: Check whether a third-party program is conflicting with Internet Explorer
- To check whether a third-party program is conflicting with Internet Explorer, follow these steps:
  1. Click Start, click Run type msconfig, and then click OK.
  2. Click the Startup tab, disable all the programs, and then click OK.
  3. Restart the computer, and test Internet Explorer.
- Depending on the result that you receive in step 3, go to the "The connection works" section or to the "The connection still does not work" section.
  - The connection works
    - If the connection works, a third-party program may be conflicting with Internet Explorer. To identify the conflicting program, follow these steps:
      1. Click Start, click Run, type msconfig, and then click OK.
      2. Click the Startup tab.
      3. Click to select half of the listed items, and then click OK.
      4. Restart the computer.
      5. Test Internet Explorer.
      6. Repeat steps 1 through 5 until you identify the program that is conflicting with Internet Explorer.
      7. If you are not using the conflicting program, we recommend that you remove it, or configure it not to start when the computer starts.
        
        Note: You may have to contact the developer of the program for information about how to do this. See the "More information" section for contact information.
  - The connection still does not work
    - If the connection still does not work, re-enable all programs, and then go to Method 6. To re-enable all programs, follow these steps:
      1. Click Start, click Run, type msconfig, and then click OK.
      2. Click the Startup tab, enable all the programs, and then click OK.
Method 6:Use Device Manager to verify that the network adapter is working correctly
1. Click Start, click Run, type devmgmt.msc, and then click OK.
2. Double-click Network Adapters.
3. If no exclamation mark icons appear, and the latest drivers are installed, this method will not work for you. In this case, skip the remaining steps in Method 6, and go to Method 7.
4. If an exclamation mark icon or a question mark icon appears next to the network adapter in Device Manager, double-click the device, and then note the error message that appears. The following list describes three common error messages that appear together with possible resolutions.
  - Code 10
    - This device cannot start. (Code 10)
      1. Click Update Driver to update the drivers for this device.
      2. Click the General Properties tab of the device, and then click Troubleshoot to start the Troubleshooting Wizard.
  - Code 28
    - The drivers for this device are not installed. (Code 28) Install the drivers for this device.
      - Click Update Driver. This starts the Hardware Update Wizard.
  - Code 1
    - This device is not configured correctly. (Code 1)
      1. Update the driver by clicking Update Driver. This starts the Hardware Update Wizard.
      2. If updating the driver does not work, see your hardware documentation for more information.
  - If the network adapter does not work correctly or if the network adapter is incompatible with Windows, contact an independent hardware vendor, and obtain updated drivers or a compatible network adapter. See the "More information" section for contact information.
5. If you test Internet Explorer, and you receive the same error message, go to the next method.
Method 7: Run System Restore
- If you are still unable to resolve the issue, and the problem is a recent one, you can perform a System Restore. Although this method may not help identify the issue, it will restore the operating system to its previous working state.
  - Note: When you restore the system to a previous state, any programs or updates that have been installed since that date will be removed.
- For more information about how to restore the system to a previous working state, click the following article numbers to view the articles in the Microsoft Knowledge Base:
  - 306084 How to restore the operating system to a previous state in Windows XP
  - 936212 How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista
  - If a System Restore does not resolve the issue, you can try to select an earlier date as the restore point. Or, you can follow the steps in these articles to undo the restoration.
Method 8: Reset Internet Explorer configuration settings
- Caution: When you use the Reset All Settings feature in Internet Explorer, you will disable all browser add-ons. Therefore, must re-enable the add-ons that you want to use afterward. Typically, an add-on is not re-enabled when you reinstall it. You must manually re-enable the add-on.
  1. Start Internet Explorer, click Tools, and then click Internet Options.
  2. Click the Advanced tab, and then click Reset.
  3. In the Internet Explorer Default Settings dialog box, click Reset.
  4. In the Reset Internet Explorer Settings dialog box, click Reset.
    - In Internet Explorer 6, click Restore Defaults , and then click OK .
  5. When the settings have been reset, click Close, and then click OK to restart Internet Explorer.
    - Note: If issues are not resolved when you reset Internet Explorer, you can also reinstall Internet Explorer 8 to make sure that it is installed correctly.

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